Tuesday, February 22, 2011

Plague of the Mountain

It happens every year, regardless of any corrective action taken by a resort. It swamps in and fills the resort both with money, but also with lots of frustrated, irritated customers. The "it" I'm talking about is high school ski race season.

If your local mountain has any kind of slope to it, it's likely at least one local high school will be practicing, running races, or do some event at your slope. Every year these racers swarm to the resorts, and it's always entertaining to see the young racers working through their lines and showing off their skills.

But there is also the dark side. Lift lines get insanely longer, with many of these racers feeling they are privileged to push in front of other paying customers. And then there is the lunch time rush. I'm not talking about the rush to get in line for the food at the resort. No, I'm talking about the tide of skis left strewn about the entire base area with reckless abandon.

At my previous resort, we tried to keep the racers contained to an area. We built an entirely new building for them to connect and have lunch at, with a huge open area in front. But this didn't work, and their skis continued to liter the entire base area. Eventually management's answer was a lot simpler; "step on them." As employees we were encouraged to just walk on the skis when we found them laying on the ground. When that didn't work, we bought a large push-shovel that we ran across the top of the snow and collected 20-30 pairs of skis in a push. We'd then pile them up in an area in front of their lunch stop without care. This worked a few times because it had a direct impact on the racers. They had no idea where their skis were, and only a limited amount of time to get to the start.

It also had the effect of generating one great over heard conversation:

Ski Racer Dad: Are these your skis?
Ski Racer: Yeah.
Ski Racer Dad: (dropping skis and kicking them) How do you like seeing that happen?
Ski Racer: DAD!!! YOU'RE DESTROYING MY SKIS!!!
Ski Racer Dad: You think I'm doing it? By leaving your skis here the ENTIRE mountain steps on your skis. What's the difference if I do?
Ski Racer: ....
Ski Racer Dad: (grabbed another pair of skis) Look at this! See these burrs, those are from the staff here stepping on the skis.


I was actually proud to hear Ski Racer Dad telling his son to take care of the equipment. Only a little disappointed to hear him blaming the staff for the burrs and not the fact that little Johnny probably got those from any number of people stepping on them.

At my current position, the solution was to put up large amounts of ski racks for the racers to use. Judging from the carnage the past few weekends, this hasn't worked at all either. The racks, while used, were not enough to break the habit of the racers. Management's answer has been to not touch the equipment and raise the issue with the training staff directly.

Just curious what other resorts do to contain this infestation of skis.

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